The COVID-19 pandemic changed many of our human behaviors that were likely on the road toward those changes but ushered them in more quickly. Only the future will tell if those changes were beneficial or dangerous.
Have you noticed customer service seems to be losing its sex appeal? I have. I don't mean everyone should dress like the ladies from "The Tilted Kilt". Instead, businesses should focus on what made and keeps them successful: 1) a great product or service, and 2) sexy customer service.
It's becoming harder to not only find sexy customer service, but harder to give it as well.